Our policy lasts 15 days. If 15 days have gone by since your purchases, unfortunately we can’t offer you a refund or exchange.
To be eligible for return, your item must be unused and in the same condition than you received it. It must also be the original packaging.
Several types of goods are exempt from being returned. Goods such as ceramics, jewellery.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, if may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve some all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.